Contact Us

Get in touch

Whether you need to contact us about an online picture frame order or an in-store design, our team will be happy to help you with your query.

For all online picture frame order queries please use our contact form or send us an email.

For in-store queries you can visit the store during opening hours or contact us using the methods below.

Address:

Bensham Street, Boldon Colliery, NE35 9LN

    We collect personal information when you provide your details to us. We will use this information to communicate with you for the purposes it was provided and, if you agree, to keep you up to date with our news and events via email. We will not share your information for marketing purposes with companies outside of our business. To find out more about how we store and use your information, please read our Privacy Policy.


      We collect personal information when you provide your details to us. We will use this information to communicate with you for the purposes it was provided and, if you agree, to keep you up to date with our news and events via email. We will not share your information for marketing purposes with companies outside of our business. To find out more about how we store and use your information, please read our Privacy Policy.



      Common Questions

      Where is my order?

      We offer a number of delivery options using mail or courier services.  Please allow the full time to receive your order.  If you haven’t received your order by the expected delivery date, please contact us using the form on the contact page.

      I need to cancel/return my order

      If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

      How can I get a refund?

      You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

      You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).