FAQ & Video Library

Below you’ll find answers to our most frequently asked questions. If you can’t find the answer you’re looking for please contact us and our team will be happy to help you with your query.

Discover our range of friendly instructional videos on how to frame. Learn the art of framing with our comprehensive video library. Increase your framing skills today!

Tracking details will be sent to you as soon as your order is dispatched, if you have any other questions please contact us at sales@boldonframing.co.uk

We hope that you will be very pleased with your order but should you decide to return it we will be happy to refund within 30 days of receiving your order (exceptions apply). Visit our returns page here.

We hope that you will be very pleased with your order but should you decide to return it we will be happy to refund within 30 days of receiving your order (exceptions apply). Visit our returns page here.

We offer free mainland UK delivery on all orders over £40 inc. VAT with the exception of some delivery areas.​ Delivery on Mainland UK orders are charged at £3.50.

Measure the width and height of the item you want to frame in millimetres. If you are using a mount, the aperture should usually be slightly smaller than the artwork so it holds the picture securely. For a frame without a mount, use the exact size of the picture, print, or poster. A more in depth guide is available here.

A mount is optional, but it gives the picture a more professional, gallery-style finish and helps stop the image from touching the glazing. Mounts are especially useful for photos, certificates, prints, and artwork.

Yes. Boldon Framing offers made-to-measure picture frames through our online frame builder, allowing you to choose the size, colour, style, and mount options for your picture, print, poster, or artwork. Our frames are made in the UK, and we deliver across mainland UK.

Yes. Boldon Framing supplies customers nationwide and offers free mainland UK delivery on orders over £40.

Boldon Framing makes picture frames in the North East of England and has supplied customers across the UK since 1993.

The image size is the size of your photo, print, or artwork. The mount size includes the border around the image. The frame size is the size needed to hold the mount or picture. If you are unsure, start by measuring the artwork itself and then decide whether you want a mount around it.

Yes. Our made-to-measure picture frame builder is designed for pictures and artwork that do not fit standard frame sizes. You can enter the exact size you need and choose from a range of frame styles and mount options.

Your measurements should be as accurate as possible, ideally in millimetres. Measure the width and height carefully and double-check before ordering. For best results, use a metal ruler or tape measure and measure the actual picture, print, or artwork rather than guessing from the frame size.

For photographs, a simple black, white, oak, walnut, or neutral frame usually works well. A mount can make the photo look more professional and helps draw attention to the image. For family photos or gifts, choose a frame colour that suits the room where it will be displayed.

Posters and prints often look best in simple frames that do not overpower the design. Black, white, natural wood, and slim modern frames are popular choices. For larger posters, a lightweight frame with clear acrylic or perspex glazing can be a practical option.

Choose a frame colour that suits both the picture and the room. Black frames create contrast and work well with modern prints. White frames give a clean, fresh look. Oak and walnut frames add warmth and suit traditional or natural interiors. Metallic finishes can work well for contemporary artwork.

Wooden and wood-effect frames are popular because they give a warm, high-quality finish and suit many styles of décor. Plastic, metal, and recycled-material frames can also be a good choice depending on the look, weight, budget, and use. The best frame is the one that suits your picture and where it will be displayed.

Modern interiors often suit slim black, white, oak, walnut, or metallic frames. Simple profiles usually work best because they keep the focus on the picture. For a clean gallery-style look, pair the frame with a white or off-white mount.

For a gift, choose a frame that is easy to match with most homes. Black, white, oak, and walnut frames are safe, popular choices. If the picture is a photograph or certificate, adding a mount can make the gift feel more personal and professionally finished.

Standard delivery is typically 2–3 working days from dispatch, and express next-working-day delivery may be available. Product pages state that orders placed by 9pm can be dispatched the next day, but customers should check the current delivery information at checkout.

Yes. Click and collect is available from our local store in Boldon, Tyne and Wear. Collection is shown as available from 48 hours after ordering, Monday to Friday between 9am and 4pm. Customers should check the current collection details when ordering.

Yes. We supply frames for homes, businesses, artists, photographers, galleries, and commercial projects. Our made-to-measure frame builder is useful for repeat sizes, print collections, artwork, certificates, and display projects.

Yes. We offer a range of frames suitable for photos, prints, posters, certificates, medals, memorabilia, vinyl records, multi-photo displays, and deep box displays. For thicker items such as medals or memorabilia, a deep box frame is usually the best option.

How to frame court mounted medals

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How to frame court mounted medals

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How to frame ribbon mounted medals

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How to frame a photo and medal

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Solid wood square picture frames from Boldon Framing's Rainbow Range

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How to frame a record and sleeve without using any tape

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Deep Box Frames

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Shirt Frames

Person hanging a picture on a wall
Great product & service
“Excellent service, easy to order very fast delivery and the product is good value for money and looks great on the wall, the frame looks better than what it cost.”
J Simmonds
Quality frames built and delivered at speed
“Easy to use website... and the frames are built with quality and dispatched at speed... essential for me as an artist selling prints”
Chris Howard
Excellent
“Arrived in good time and VERY well packaged and I'm pleased with the purchase.”
James Petty
A safe bet for your framing
“We have used this company before & will no doubt use them again. Excellent choice of frames, had what we wanted & arrived very well packaged so no damage . I would recommend them.”
Mr David Barker
Swift delivery and great item
“Swift delivery and item just as I expected. Good communication from the start. Good value for money.”
Ms Catherine Bee
Excellent Frames
“Excellent frames. Well packaged. Speedy turnaround. Couldn’t ask for anything more.”
LUIS GONZALEZ-RELVAS
An all round excellent choice
“The frame was a perfect colour and for once the colour in the online photo was a true match to the real thing. Very well priced, well-made and on discovering that the material it is made of (Polycor) is mainly re-cycled polystyrene that was a bonus.”
Covid Wary
Boldon picture frames
“Love the picture frames. Different colours to suit any room and made to measure. Perfect.”
Jackie
Excellent service and a high quality
“Excellent service and a high quality picture frame from Boldon, would definitely use again.”
Alan Steer
Best frame I've ever had
“Boldon Framing done an amazing job of framing my picture. ”
John Maddison
Very quick despatch and delivery
“Very quick despatch and delivery. Frame was absolutely perfect to display my grandfather’s war medals”
onecarefuldriver